Language: EN

ORDERS AND SHIPMENTS WEBSITE: www.luxurysicilybags.com 1. ORDER TRACKING

Once the purchase is completed, our courier will send a communication to the email address specified in the purchase phases of the cart regarding the acceptance of the delivery. It is possible that in certain periods of the year (Christmas, Black Friday, Valentine’s Day, Sales,..) there may be delays in processing the order due to high traffic (on average between 24 and 72 hours). As soon as the order is processed, you will certainly receive an informative email/sms with the tracking number of your package that will be delivered by the courier (DHL or other indicated courier).

If the informative email from the courier has not yet arrived, it is only because there is a bit of a queue in the warehouse (between 24 and 72 hours) or an accumulation of orders.

To track your shipment, access the link provided in the email communication and search for your shipment using the email used for the order and the destination zipper code or via the tracking number received. Remember that to see the correct tracking of your order it may take about 24 hours from when you receive the tracking number, depending on the shipping company’s handling times, so don’t worry if the tracking code doesn’t work right away!

(a) Who should I contact for problems with my order?

If you have had problems with your order, we apologize! You can contact our customer service directly, who will help you immediately, so fill out the contact form, specifying the type of problem, on the website www.luxurysicilybags.com to be contacted promptly.

b) If I order items that are immediately available and in stock, will they arrive together?

All items in the same order, if in stock, will be shipped in a single solution when they are all ready. If you need to receive the available ones immediately, we recommend placing two separate orders.

c) Is it possible to modify/cancel an order?

Unfortunately not, once the order has been generated it can no longer be modified/cancelled (you can try to contact Customer Service immediately within a maximum of 1 hour from the creation of the order). However, it is possible to proceed with the return once the order has been received: at no additional cost to you. Once you arrive at the office, you will be contacted by one of our representatives to arrange a full refund, using the same payment method used to place the order.

d) Can I add items to my order?

Unfortunately, once your order has been successfully submitted, it cannot be changed. We therefore invite you to place a new order to request additional items.

(e) What are the shipping methods?

Deliveries are made via express courier with International shipping service. You can choose, among the Home delivery options, cash on delivery without advance payment, only if specified and/or expected.

(f) What are the delivery times?

All orders with available products for which payment is completed by 2:00 pm on a working day are shipped within the following 48-72 hours* and delivered on working days only (therefore excluding Saturdays, Sundays and public holidays).

For Italy *The shipping time for Calabria, Basilicata, Sicily, Sardinia and peripheral areas may show delays in relation to the times indicated.

(g) How much does shipping cost?
Shipping and related costs are applied and are related to the country of destination.

Shipping costs may vary based on the current promotional plan and/or the availability of the courier in charge of the delivery, as in reference to the area classification reported by the Courier in charge. The amount of the applied costs is always highlighted in the closing stages of the check- out, and calculated in addition to the price of the product/s selected in the cart.

h) If the courier has passed by and has not found me, how can I recover the package?

If the courier does not find anyone at the indicated address or is unable to deliver due to incomplete data, he will put the package in storage at his local warehouse and wait for instructions to release the delivery. We therefore ask you to contact us again via the contact details indicated on the portal, after the carrier has not been able to finalize the delivery. Otherwise, the package will be sent back to the office.

i) Can I receive my purchase at an address other than the billing address and at an address other than my home address (for example, at my workplace)?

Of course. You can request that your order be sent to an address other than the billing address. Simply fill in the “shipping address” with the contact details of the place where you wish to receive the order using the form provided in the shopping cart).

l) I would like to make a gift, can I send my order directly to the person I want with respect to the person requesting the order?

Of course! All you have to do is enter all the recipient’s details in the shipping address and your details in the billing address.

m) Is it possible to change the shipping address?

Unfortunately not, once the order has been generated it can no longer be changed. If the courier is unable to deliver the package to the indicated address, it will be stored at Donna Dani, in

agreement with you, will communicate the new address to which to deliver. For this reason we suggest you contact us via the form to indicate the new delivery address.

n) Are deliveries also made on holidays?
No, deliveries do not take place on holidays, Saturdays and Sundays.

o) Is it possible to bring forward the delivery?

Unfortunately not, because the expected delivery date on the site takes into account the time required for processing the order and delivery by express courier.

FAQ and Order and Shipping Policy updated to 06/05/2025

Language: EN

ORDERS AND SHIPMENTS WEBSITE: www.luxurysicilybags.com

1. ORDER TRACKING

Once the purchase is completed, our courier will send a commoncation to the email address specified in the shopping cart stages regarding taking delivery. It is possible that at certain times of the year (Christmas, Black Friday, Valentine’s Day, Sales,..) you may experience slowdowns in order processing due to high traffic (on average between 24 and 72 hours). As soon as your order is processed, you will definitely receive an informational email/sms with the tracking number of your package that will be delivered via the courier (DHL or other indicated courier).

If the courier information email has not yet arrived, it is only because there is a bit of a queue in the warehouse (between 24 and 72 hours) or an accumulation of orders.

To track your shipment, access the link in the email communication and search for your shipment by the email used for the order and destination zip code or by the tracking number you received. Remember that it may take about 24 hours from when you receive the tracking number to see the correct tracking of your order, depending on the shipper’s processing time, so don’t worry if the tracking code doesn’t work right away!

a) To whom should I turn for problems with the order?

If you had any problems with your order we apologize! You can contact our customer service department directly and they will help you right away, so please fill out the contact form, specifying the type of problem, at www.luxurysicilybags.com to be contacted promptly.

b) If I order items that are immediately available and in stock, will they arrive together?

All items in the same order, if they are in stock will beor shipped in one lump sum when they are all ready. If there is a need to receive immediately those available bility, we recommend placing two separate orders.

(c) Is it possible to modify/cancel an order?

Unfortunately no, once the order is generated it is no longer editable/cancelable (you can attempt to contact Customer Service immediately within at most 1 hour of order creation). However, it is possible to proceed with the return once ric evoked the order: without cosadditional for you. Once you arrive at the location, you will be contacted by one of our representatives to arrange for a full refund, via the same payment method you used. zated to place the order.

d) Can I add items to my order?

Unfortunately no, once you have successfully placed your order it cannot be changed. We therefore encourage you to place a new order to request additional items.

(e) What are the shipping methods?

Deliveries are made by express courier with International shipping service. You can choose, among the Domicile options, delivery by COD without prepayment, only if specified and/or expected.

(f) What is the delivery time?

All orders with available products whose payment has been completed by 2:00 p.m. on a business day are shipped within the next 48-72 hours* and delivered on business days only (thus excluding Saturdays, Sundays and holidays).

For Italy. *Shipping time for Calabria, Basilicata, Sicily, Sardinia and outlying areas may report delays with respect to the reported timelines.

For International areas and EU member countries Europe as for International Countries thehe shipment and acceptance of the order is ensured in the next 24-72 from the finalization of the order, except delays for special areas and/or inconvenient areas, which could generate a delay and lengthening depending on the shipping location.

In cases of payment by bank transfer, if provided, the estimated shipping time will be calculated from the day of actual crediting to the bank account.

During the holiday season (December 15 to January 8) and during the two weeksand middle two weeks of August order fulfillment may experience longer handling times.

In case of orders with products NOT IMMEDIATELY AVAILABLE, and therefore on reservation, you have to wait for the ordered product to be prepared and become available again in the store. For this reason, we suggest checking the expected delivery date given in the product sheet and order summary. Once all booked items are ready, the order is processed and shipped, according to the reported manner and timeline.

(g) How much is the shipping cost?

Shipping and related costs are applied and result according to the country of destination.

Shipping costs may vary based on the current promotional plan and/or the availability of the contracted carrier for delivery, as in reference to area classification reported by the appointed Courier. The amount of charges applied is always reported in evidence in the closing stages of check-out, and calculated in addition to the price of the product(s) selected in the cart.

h) If the courier came by and didn’t find me, how can I retrieve the package?

If the courier finds no one at the given address or fails to deliver for incomplete data, will place the package in storage at their local warehouse and wait for directions to release the delivery. We then ask that you contact us again via the contact information provided in the portal after the carrier has failed to finalize the delivery. Otherwise, the package will be sent back to the facility.

i) Can I receive my purchase at a different address than the billing address and at a different address than my home (such as at my workplace)?

Certainly. You can request that the order be sent to you at an in different address from that of billing. Simply fill in “shipping address” with the rec apiti of the place where you wish to receive your order through the form provided in the shopping cart).

l) I would like to make a gift, can I send my order directly to the person I wish to Than the requester of the order?

Of course! Just enter all the recipient’s information in the shipping address and the address of billing your information.

(m) Is it possible to change the shipping address?

Unfortunately no, once the order is generated it is no longer editable. If the courier fails to deliver the package to the given address, it will go into storage at Donna Dani, in agreement with you, will communicate the new address to deliver to. For this reason, we suggest that you contact us via form to tell us the new delivery address.

(n) Are deliveries also made on holidays?
No, deliveries do not take place on holidays, Saturdays and Sundays.

(o) Can delivery be anticipated?

Unfortunately, no, because the estimated delivery date on the site takes into account the time required for order processing and delivery by express courier.

FAQ and Order and Shipping Policy updated 06/05/2025